Customer service assepted my suggestion. Read, write and share reviews on Trustpilot today. Latest email i received ended with ”We see this matter as completed.” I do not agree. If you want some who knows what she's doing and will work with you to get you the best… We were buying our first house and she guided us through the whole process. I ordered a dress from Nelly.com. Didn’t get an answer and been trying to contact them for a month.
There are over 1,080 bowling balls and over 17,000 reviews available. Nelly has great customer service. We're all about consumer reviews. However a few weeks back there was a campaign with the offer spend 150€ get 50€ off. Thanks for Bernd, solved my problem!
♥ The Nelly Team
I wasn’t sure if I order ever again from Nelly.com but because of him I sure will. Simply amazing! And also it say human hair but it is 100% synthetic hair it is silk strait synthetic hair and they do not give you the option of posting the hair be a they know they are false advertising!
Messed my order up, got excellent help from Bernd - my hero!
Not lace wigs as described on website and they are NOT EVEN HUMAN! I will never buy from this online store again. Also I wrote 3 emails to costumer service , but didn’t receive an answer yet...This website is really terrible! Excellent service and great products! I love the Nelly website and I had a great experience with their customer service! My favorite place to shop online, because it’s always so easy. Very unprofessional and it feels like as a customer i am not cared about. Horrible customer service and the refund cost are more then ridiculous €9.95 and paid €4.95 already to get it here. In the end I had to pay €15 to return €50 of items. This is a professional and excellent e-shop. He took great care of my queries. Ladies DON'T BUY WIGS FROM THIS PLACE THEY HAD ON THEY WEBSITE PICTURE OF THE LACE WIGS.lies& garage they said they wigs dont shed they lie i order 3 lace front wigs &receive plastic cap wigs I email never respond what kind business they running NELLYHAIR IN CALIFORNIA CHINO. 4,128 people have already reviewed Nelly. Rather say that it takes a week then lie and dont give tracking number if its not working...just look at negative reviews, it harms your company!!! Liked their products, nice designs, colors and quality. Customer service assepted my suggestion.
Visit this website The dress fits very well and is my normal size. A packet was lost by the transporter, this is confirmed by the transporter, but Nelly will still require a 2 weeks waiting périod just to annoy the customer before opening a support case and issuing a refund.
They made me pay more money than i actually needed to pay If I could give no stars I would but this site is fake advertising point blank period!
They are changing explanations everytime i explain why this is not right and not valid with my case. Customer service is super nice!
Keep up the good work !! Very good service !
Bernd from the customer service has been absolutely great. Contacted customer service only to be told it is correct even though i have not received the discount that i was promised. Better Business Bureau helps consumers find businesses and charities they can trust. I didn’t have time to return the dress so I suggested that maybe I can get a new earrings which I planned to order. Nelly does not prioritize its customers not the customer experience. Very impressed with "Nelly".
Very pleased to recommend and thank you "Nelly" for my amazing new mom jeans..ツ Five Stars ★★★★★! 5 stars from me well deserved for excellent customer serice:) Of course we would like to help you with this matter, Please email us at qualitygroup@nelly.com, so that we can help you further with this. Visit this website So returns are inevitable. I am waiting on my refund. Clothes Online at Nelly.com Nelly.com is Scandinavia’s leading e-commerce company in fashion and beauty for young women. Still have not received my items. See business transparency DO NOT BUY FROM HERE. | Read 21-40 Reviews out of 4,128 In the dress, there was a big hole in the left side’s seam.
Definitely makes me hesitate on future orders from Nelly.com :(
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