Sheraton continues its global expansion, opening its first hotels in the Middle East and South America. Our rooms were on the Club Level for an extra fee, and the breakfast was confined to the Club Level only. Rest assured we will pay extra attention to the area you mentioned in your feedback. However, the staff is an amazing, super friendly bunch.
The hotel itself was pretty nice with an infinity pool with not so many crowds. The front desk check in and check out were very easy. It was simply a coffee counter with a sign that says “We Proudly Serve Starbucks.” Nobody came to the counter even after I pressed the service ring. Once again, we sincerely apologize for any inconvenience you experienced and thank you in advance for understanding.
It was warm but no water the first night, and then stopped working all together the second night on. We still hope for another opportunity to welcome you as our guest here at Sheraton Laguna Guam Resort when time permits. The hotel provided a 1 hour free kayak coupon and my family and I were gonna use it on the last day before checking out. Rooms are really nice albeit Japanese style beds, at least in my room. Your feedback will be shared with the respective departments for improvements especially revisiting our procedures for using the hot tub. Sheraton Laguna Guam Resort is a 10-minute drive from A.B. Hotel couldn't help with anything regarding her and her little business since it's a contracted individual company. 470 Farenholt Avenue, Tamuning 96913 Guam. Sad to say that Sheraton has really gone down the drain. We wanted to soak in the jacuzzi and the swimming pools, but no one took showers before getting into the water. The Hotel building and room were clean and modernly updated, we had access to the Club lounge with complimentary breakfast, light lunch and dinner. The room smelled of mildew. If I was paying for the room I would demand refund. Back inside at the front desk, guests check in. The tropical inspired property boasts an extensive three-tiered lagoon featuring an Infinity pool with a spectacular ocean view that sits under a skyline backdrop of the island.
Kinda funny... for a 5 star hotelThis is my first stay in a Sheraton and I'm not impressed. Personalized services. A bit of a moldy smell as well but that's pretty common for GUAM I guess. Be careful! Each room includes a mini-bar, coffee maker and a private bathroom with bathrobes, slippers and deluxe amenities. I was told by the travel agency that none of the rooms can escape from this. Book Sheraton Laguna Guam Resort, Tamuning on Tripadvisor: See 1,069 traveler reviews, 1,086 candid photos, and great deals for Sheraton Laguna Guam Resort, ranked #4 of 12 hotels in Tamuning and rated 3.5 of 5 at Tripadvisor. However, if you're looking to be by Tumon, its location is convenient enough if you have a rental car.Booked a suite for a night. Fax: +1 671-649-5211. Our guests praise the breakfast and the pool in our reviews. The staff was very accommodating and friendly, especially Joy at the front desk.
There was absolutely no sense of priority.
We appreciate your feedback on your recent stay with us. View deals for Sheraton Laguna Guam Resort, including fully refundable rates with free cancellation. Again, we apologize for all of the mishaps you encountered. Sure the advertising pictures look nice but the inside is a total mess. Maybe I should switch to a hotel that’s not as problematic as this one.Hafa Adai LoveTravel810188, Warm greetings from Sheraton Laguna Guam Resort! A bit of a moldy smell as well but that's pretty common for GUAM I guess. The service, the comfort, the view.
I know it's Guam, but the services here are substandard commiserate with the facilities.
12. Sheraton Laguna Guam Resort 470 Farenholt Avenue Tamuning, Guam 96913.
Every evening there was bbq or dinner shows at the first floor restaurant till 8 o’clock, filling the entire hotel with loud music and smell from the grill. It was not professional at all, and the addition of a 10% service charge on top of the 6 dollar Mocha was simply laughable.
Member Listing; Member2Member; Member News; Member Benefits; Committees. Some rooms offer ocean views. Is parking available at Sheraton Laguna Guam Resort?What are some restaurants close to Sheraton Laguna Guam Resort?Conveniently located restaurants include Santa Fe Grill, Patisserie PariSco, and The President.Are there opportunities to exercise at Sheraton Laguna Guam Resort?Yes, guests have access to a pool and a fitness centre during their stay.Does Sheraton Laguna Guam Resort have an airport shuttle?Yes, Sheraton Laguna Guam Resort offers an airport shuttle for guests. Expect a smirk and an attitude. I did notice the pool in back was so dirty you could actually see the footprints of the maintenance workers where they walked around doing whatever in the water. Hospitable staff and good vibes.