More information is available in the feedback policy below.
What you can complain about to us. We are protecting the capacity of our staff to deliver vital frontline services. But if your neighbours are tenants of a social landlord (such as a council or a housing association) you should consider complaining to the landlord first and then, if the problem is not resolved, to the Housing Ombudsman Service.
We cannot deal with a complaint about something that affects nearly everyone living in a council’s area, such as the level of council tax it has set. There are some things we can't deal with through our complaints handling procedure.
Most complaints procedures have at least 2 stages. If your complaint is about an incident of discrimination, please The content on this page is the responsibility of our Democratic Services team. It means making a formal complaint about the council not taking any action even though you have asked for help. It is important to keep a note of each time you contact the council telling it about your neighbours' behaviour. Before you make a complaint it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as quickly as possible.
If you think your Rateable Value is too high, contact the Valuation Office Agency (external link). You have the power to make sure they provide affordable housing for all those who need it If your complaint relates to the Council’s non-compliance with Welsh Language Standards then our Strategic Policy Advisor will also be informed. Please check again between 9am - 5pm Monday to Friday. Make a complaint Complain to the council service provider. We can ask the council to review its practices and procedures if it is clear they were not followed properly.
If you feel that a council service hasn’t been properly delivered, you can make an official complaint.If you’re still not happy, complain to your council’s complaints officer.If this doesn’t resolve the issue, you may be able to get the The Ombudsman considers complaints if you’ve suffered because of:The Ombudsman usually only considers your complaint once it’s been through your local council’s complaints procedure.Don’t include personal or financial information like your National Insurance number or credit card details.To help us improve GOV.UK, we’d like to know more about your visit today. 3.
If you’re still not happy, complain to your council’s complaints officer. We cannot question what a council has done simply because someone does not agree with it. If you're a council tenant, you can find the right department to complain to on GOV.UK. If you're unhappy with the initial response to your complaint you should ask for a final response.Housing associations and housing co-operatives should have a formal complaints procedure on their websites.You can ask your local councillor or MP for help if you’re unhappy with your landlord’s final response to your complaint.Ask them to refer you to the Housing Ombudsman if they can't resolve your complaint.Some councils and housing associations have a tenant panel who can act in the same way as a councillor or MP.The Housing Ombudsman is a free and independent service. How do I make a complaint? If you have not had a response within a reasonable time.
This might involve: measuring the noise level, carrying out a proper investigation of your complaints, or reconsidering whether legal action should be taken against your neighbours. Once your complaint is received we aim to reply within 10 working days.
You can make a formal complaint about the Council by filling in our We cannot consider a council's decision to change its discount and exemption scheme, including increased charges for empty properties. Live chat is not available right now. © 2020 Shelter, the National Campaign for Homeless People Limited.
You can check the contact details for your local council here. Your landlord could take steps to evict you if you stop paying rent.Always keep detailed records about any repairs that you ask for.
Step 2 - If your complaint doesn’t involve a service issue or you haven’t been able to resolve it with the council, see below for organisations you can contact.
Step 2.
Keep paying your rent while you are sorting out repair problems.
We have been overseeing complaints about councils for over 35 years, and in that time we have developed a good understanding of the unique issues and challenges of local government. It is important that we learn from our mistakes and therefore the outcomes of some complaints will be used to improve our procedures, performance and service to the public. © 2003 - 2020 Hastings Borough Council. Many of our staff have been re-allocated to work in the community to assist those who are most vulnerable. They can look at: 2.