Cancelled a trip due to illness?
We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment.If you need some support with your recovery, our Health at Hand experts are on hand day and night to support you. And if you need more treatment or support with your recovery, give us a call on If you’re feeling unwell, book an appointment to see your GP. We use cookies to give you the best possible online experience. We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.For Cashback and Travel claim forms, send it to the address shown on the relevant form. Give us a call us on +44 (0) 345 602 0303, choose option 1 and we can tell you what you need to do. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this.
If you want to know more, have a read of If you’re experiencing muscle or joint pain, you don’t need to go to a GP first. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website.
Whether or not you’re making a claim you can simply log in to Member Online to get started.We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. Find out how to download documents, make claims and find the nearest hospitals.
If you’re sending us a Dental claim form, you can also email this securely via Member Online If you have a general health question, don't forget our Health at Hand experts are on hand to support you, day and night. We’ll need to check if specific tests or procedures are covered under your plan. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. See our Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance.Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing.Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance.Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing.If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night.Once you’ve had your treatment, we’ll settle the bill for what's covered.
You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription.On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. Ensure that all relevant invoices and receipts are attached photocopies are not accepted. Our If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. Fax: +44 1892 503 189. Thanks for bearing with us.Check your handbook below to see what you can claim forDownload and complete the relevant form.
Take a look at some of the If that’s the case, you may need to use the NHS to carry out your treatment. We'll email you whenever you need to do anything, or if there's an update for you to look at.
Sun Mon Tue Wed Thu Fri Sat . To the best of our knowledge, the information you'll find through the link below was full and correct at that time – with no deal yet in place.We’ll continue to update this page as the political situation develops but it might take time for us to reassess how political decisions will affect our customers.